Shipping and returns
How long is the whole process of ordering and shipping?
Order confirmation with instructions for how to make payment is sent to your email address automatically and immediately after you submit your order. Once payment is received, we process and dispatch your order within 2 business days. Shipping time will depend on various factors such as method of our shipping, postal service efficiency, customs clearance, international transit, etc., which is why we can only give you an approximation based on our statistics and former experience.
Is it legal to purchase these products?
Since laws differ from country to country, we recommend you to contact your local FDA or customs office regarding the regulations and restrictions of your country.
How are products shipped?
We ensure that all packages are shipped with maximum discretion. Since prescription is submitted, products are removed from their original boxes and repacked with extreme care and precaution, specifically to minimize shipment volume. Our organization name is not indicated on any package and shipments are made from various shipping points in Europe established in different countries to ensure maximum discretion and highest probability of successful delivery.
With customs we have 98-99% success to USA and Canada, 99% success to any country of EU.
Any order to be delivered to these countries please be aware the order is at the full risk of buyer. We only ship by regular mail to these countries to ensure discrete shipping which has a high success rate of delivery.
How are bulk/large quantity orders shipped?
If the order is large enough to not fit in the same shipment envelope as a small sized order, we guarantee the order will be divided into the necessary amount of packages. No matter how large your order is, we reassure you the same discretion level and repackaging is used as with a small sized order.
Is a signature required for shipping?
Since our shipment is not a recorded/registered method of shipment, it does not require a signature upon delivery. Depending your country of origin the postal service occasionally may require it and if you are not at home the postal service will leave a card to advise you to pick up the parcel from your local post office.
What countries do you ship to?
We ship worldwide, but again we stress that you check your local FDA or customs office regarding the regulations and restrictions of your country.